Working for PSS Hire as a Hire Controller

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Name: Sophie Watt

Job Title: Hire Controller

Service Centre: PSS Hire – Wolverhampton

How long have you worked in the industry?
Two years and ten months

What does your typical day entail?
Organising on and off hires, taking customer enquiries via phone and email, dealing with customer and supplier invoice queries, creating damage and loss and chasing payment for them, mentoring PSS apprentices and assisting other service centres and members of staff with any queries they may have.

What is the best thing about working in this industry and PSS Hire?
No one day is the same, there is always something different happening and new challenges to face every day.

How would you like your career path to develop in the future?
I enjoy mentoring the apprentices, so I would perhaps like to develop my career further down this route and maybe go into training.  I also enjoy dealing with both the customer and supplier invoice queries, and would like to do more with this in the future.

Would you recommend a career in this industry?
I would recommend a career in this industry as I believe that by learning the needs of our customers, their orders and requirements can be fulfilled with confidence.  I would advise to be proactive in learning the equipment and the industry, which proves to customers that they can rely on us, regardless of us being female, which in turn leads to a good, long-lasting rapport.

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